Background

• A critical aspect of a CRC is the survey, which needs proper tools for investigation and analysis.
• PAC with support from World Bank has prepared a simple interactive web based tool through which interested institutions could develop questionnaires and also analyse data once fieldwork has been carried out in their localities.
• The innovative tool titled ‘Learning Tool on Citizen Report Card on Drinking Water and Sanitation Services’ is now available at www.watsan-crc.org, the software of which was developed by INAPP, Thiruvananthapuram.

Current Status

• A few corrections in the CD version are being carried out to make it more user-friendly.
• Future plans include expansion of this toolkit to cover all public services, which may be taken up as a separate project.
• Discussions are also on to see whether this can be later incorporated into the PAC website.