Social Audit of Public Service Delivery in Greater Bangalore

The Government of Karnataka has shown an interest to conduct a social audit in Bangalore. The StatePlanning Board has invited the Public Affairs Centre (PAC), for conducting a social audit of public servicesin Bangalore. It is proposed that this social audit exercise will follow the tested Citizen Report Card (CRC)methodology pioneered by the Public Affairs Centre, Bangalore.It is expected that this exercise will enable the Government of Karnataka to collect and organizesystematic feedback from citizens in Greater Bangalore on essential services. The audit is also expected to provide a good diagnosis of the critical problems with public services in terms of access, reliability,transparency & responsiveness.The social audit explores the following general public services provided by their service providers as given below:

1. Water supply provided by BWSSB
2. Electricity provided by BESCOM
3. Public bus transport provided by BMTC
4. Local body services including garbage collection, streetlights, paved roads, and property tax byBBMP

Specific tracer/exit poll interviews will be conducted

1. Water supply (new connection)
2. Electricity (new connection)
3. Khata (new registration)
4. Birth / Death certification (recent registration)
5. Maternity homes (recent user)
6. Hospital (recent users)