Citizen Report Card (CRC) +

Public Affairs Centre (PAC) is known for its flagship product, the Citizen Report Card (CRC).The CRC is a simple but powerful tool that gathers feedback from users of public servicesthrough systematic sample surveys on aspects of service quality that users know best. Thefindings enable users to demand better services and public agencies to identify strengths andweaknesses in their work. CRC+ goes a step further by going deeper into factors that underliethese weaknesses/problems, which could be aberrations in either the flow of funds or the chainof functions. This comprises of two tracks of analysis - Selected Expenditure Tracking (SET) andFunction Marker Analysis (FMA), using information that is with the government.

In a study carried out for the Karnataka State Police Department (KSPD), discrepancies were observed in the receipt and utilization of Investigation Funds (funds to be used solely forinvestigation purposes for various crimes) at the police stations. With KSPD’s willingness toexplore this aspect further this exercise has been carried out in selected districts of Karnataka.The findings of the study are being compiled and will be published very soon.