Background

• A CRC on services provided by Hubli-Dharwad Municipal Corporation (HDMC), Hubli Electricity Supply Company (HESCOM) and North West Karnataka Road Transport Corporation (NWKRTC) was carried out by PAC during November 2005 to March 2006.
• The objectives were to measure user feedback and satisfaction as well as to assess the impact of some of the reform measures that have been carried out by HDMC, across general and slum households.
• Survey was carried out by Market Probe India, a research organization under PAC’s close supervision.
• The findings showed high satisfaction levels among HESCOM users while HDMC services needed to improve their drainage, garbage clearance, road and public toilet services.
• Findings were disseminated to the three service providers separately on 24^th March 2006, followed by a public release of the findings on 25^th March 2006 in Hubli in the presence of civic groups and media.
  
  Outcome & Current Status
  
• The report has been reviewed internally, as well by the Commissioner of HDMC and has been brought out as a PAC publication with funding from HDMC, in March 2007.
• A follow-up meeting with the service providers is to take place in the beginning of the next financial year to assess their latest reform measures.
• Preparatory discussions are also underway for carrying out the second CRC in the next financial year to measure the impact of the reform measures undertaken so far.